Experience
Freelance Writer
May 2014 – Present
I currently serve as content marketing editor for First Arriving, which provides technology and marketing solutions for public safety organizations and local government.
Previous clients have included Healthcare Dive, covering healthcare, health insurance, and healthcare IT news; MacDirectory Magazine, featuring Apple news and culture; Catalysta, featuring career development for service to the common good; Fractl, a digital content marketing agency; the First Arriving Network, a fire service website and blog network; and Credit Union 2.0, a digital content creator for the credit union industry.
Associate Editor, EMS World at Cygnus Business Media
April 2013 – May 2014
Wrote original articles and edited submissions for EMSWorld.com, EMS World magazine, and Integrated Healthcare Delivery. Also managed daily online news content and provided creative daily engagement on social media.
Managing Editor, Public Safety News at Cygnus Business Media
July 2009 – March 2013
Managed daily news team operations for Firehouse.com, Officer.com, and EMSWorld.com. Also coordinated the efforts of the news team and publication editors to develop feature content and meet newsletter production requirements.
Editor-in-Chief, EMSResponder.com at Cygnus Business Media
August 2005 – June 2009
Led the launch and content development of EMSResponder.com (now EMSWorld.com). Managed contributors, handled daily news production, prepared a weekly newsletter, and developed a Facebook page to pioneer the publication’s first social media efforts.
Reporter/Editor, Public Safety News at Cygnus Business Media
June 2000 – August 2005
Collaborated during the early development of Firehouse.com to build one of the most successful websites in the B2B publishing industry, and then followed with Officer.com.
Education
University of Maryland, College Park
B.A., Journalism
B.A., English Language and Literature
Activities and societies: College Park Scholars; Sigma Tau Delta, the International English Honor Society; Maryland English Institute volunteer tutor
Merritt College (Oakland, Calif.)
EMT-B
Writing endorsements
“Heather is a pleasure to work with and I would happily jump at the chance to work with her again. She is proactive with story pitches and is able to turnaround a thoughtful piece of content. In addition, Heather is extremely easy to work with yet willing to put in the dedicated work to ensure an article is on deadline and interesting for readers. Any client would be happy to have her byline.” —Jeff Byers, Associate Editor, Healthcare Dive
“I have worked with Heather Caspi on a variety of projects over the past nine years. During that time, I found Heather to be the consummate professional in regard to communicating with contacts and sources. In her most recent position as associate editor for EMS World, I was impressed by the level of commitment Heather displayed to every project assigned to her. She worked diligently to develop the skills required for the position, the articles she wrote were thoroughly researched, and she conducted all communications with the highest level of professionalism. I would strongly recommend Heather as a creative writer and editor who would be an asset to any organization or project.” —Nancy Perry, Editorial Director, EMS World magazine
“Heather Caspi was one of the founding editorial team members of Firehouse.com and the Public Safety Interactive group at Cygnus Business Media. She made an immediate positive presence on our editorial coverage and played an integral role in our comprehensive year-long coverage of 9/11 and its aftermath. The group’s sites were the recipient of numerous business to business media awards during Heather’s time as both a reporter and editor. As the team and our editorial needs grew, Heather stepped up and added new responsibilities to oversee coverage across public safety and eventually as the top editor for the EMS brands.” —Dave Iannone, former VP, Interactive Division at Cygnus Business Media